Ordering options

You can place your order at our web shop, send it by E-Mail, regular Mail, or fax or order at the phone. It is also possible to buy all offered merchandise at our (offline) Store in Innsbruck, without pre-ordering at the web shop. Below you find detailed information regarding the offered ordering options.

1. Ordering online

1.1 Product selection
By clicking on the name or pictures of the product categories, you can see the offered product range. You can now select the products you want to purchase by clicking the button “Add to basket”. Some products are offered in different package sizes or varieties, please click first the button “Details”, now you can make your section and add the product to you order by clicking the button “Add to basket”.

1.2 Order overview
On the right top corner of our web page, you find the button “Basket”. By clicking on this button, you get to your online shopping basket, where you got the option to modify the desired quantity or delete unwanted products form your order. Bellow you find information about shipping costs and delivery time. Please note, that shipping information depends on the country of destinations, so you must choose your country, before you can see the shipping information. More information regarding shipping can be found here:

1.3 Finish your order
After you added all products you want to purchase in the desired quantity to the online basket, you can proceed by clicking the button “Continue to your order”. In the next step, please enter your invoice address and delivery address.

1.4 Payment
Please choose your preferred payment option. More information about the accepted means of payment can be found here:

1.5 Check and conclude your order
In the next step you find a detailed order overview, where you also can make modifications. If everything is according to your needs and wishes, you can conclude the order by clicking the button “Order liable to pay”.

1.6 Order confirmation
Within some minutes up to 1 hour your will receive an order confirmation via e-mail. This e-mail is generated and sent automatically via our web shop system. CAUTION: It may happen, that this automatically created e-mail gets blocked by your spam filter. If you do not receive an order confirmation, please contact us via E-Mail (info@gluckspilze.com) or phone: +43 512 251066.

2. Ordering by phone

You can also place your order during our opening hours at the phone. Please note that we cannot process card payments over the phone. If you want to order over the phone you can reach us
Monday to Friday 8 am to 6 pm
Saturday 9 am to 1 pm

Phone number:  +43 512 251066

3. Ordering via Telefax

You can send you order vie telefax. Please not that we cannot process card payments for fax orders.

Fax number: +43 512 238971

4. Mail order

For mail orders, please send your order in a letter via postal service. If you also add cash money in the letter together with your order, we appeal to send it as registered and insured mail. Please consider the special terms of the postal operator in your country regarding mail that contains valuables, in some countries sending letter that contain cash money may be not offered.

5. Pick up at our Mushroom Store in Innsbruck

We also run an offline store in Innsbruck. In our offline store we offer following means of payment:
Cash (Euro), Bank Card / ATM Card (MaestroCard / EC Card / V-Pay), credit or debit card (MasterCard, VISA)

Opening hours:
Monday – Friday 8 am to 6 pm

Customer parking lot available!
More information and route planer: