Right of withdraw for consumer

(Consumer is every natural person, that concludes a legal transaction with no commercial or professional purpose.)

Cancellation policy

Right of withdraw

You got the right of cancelling your order within 14 days without giving any reasons. This withdrawal period is 14 days from the day you received the merchandise.

To exercise your right of return and withdrawal, you have to inform us (Mushroom Production Center GmbH, Karmelitergasse 21, 6020 Innsbruck, Austria, Phone: +43 512 251066, Fax: +43 512 238971, E-Mail: info@gluckspilze.com) by a clearly statement in written form (i.e. E-Mail, letter via regular mail or fax) about your decision, to cancel the sales contract. Therefor you can use the following sample form or just write an informal letter.

To comply with the terms of the withdrawal period, it is sufficient that you send notice of your cancellation of the contract before the expiry of the 14-day period.

Consequences of cancellation

If you withdraw from your contract, we must return all payments we received from you including shipping costs promptly, not later then 14 days after we received your letter of withdraw. The payment will be returned on the same way, we received it, unless otherwise agreed with you. In no case we will charge additional fees for the return of your payment.

We may refuse refund of your payment, until the returned goods have been received or until you prove that the goods have been sent back to us, whichever is earlier. You should return the goods in any case within 14 days from the day you informed us about your cancelation. This time limit is complied, if you send the goods away within this period of 14 days.

You are responsible for the costs of the return shipment. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

Exclusion form right of withdraw

The right of withdraw is not applicable for contracts

  • for delivery of merchandise, that are not prefabricated and for their production and individual selection or propose is appointed by the consumer or which have clearly been tailored to the customer´s needs

  • for delivery of perishable goods

  • for delivery of sealed goods, that cannot be returned unsealed, because of health and security reasons, if the seal was broken

  • for delivery of goods, that have been mixed with other goods after delivery, by reason of their nature

  • for delivery of alcoholic beverages, their price

  • for delivery of audio or video recordings or computer software, that are sold in a sealed package, if the seal is broken

  • for delivery of newspapers, magazines, journals except for subscription contracts

Sample cancellation form

(If you want to cancel your order, please fill in this form and send it to us)

To: Mushroom Production Center GmbH, Karmelitergasse 21, 6020 Innsbruck, Austria Phone: +43 (0) 512 25 10 66, Fax: +43 (0) 512 23 89 71, E-Mail: info@gluckspilze.com

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service*

Order date* / received on *

Name of consumer

Address of consumer

Siganture of consumer (only needed for notifications on paper)



* Delete as applicable