Right of withdrawal for consumers
(Consumer is every natural person, that concludes a legal transaction with no commercial or professional purpose.)
Right of withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.
To exercise your right of return and withdrawal, you have to inform us (MRCA Mushroom Research Center Austria GmbH, Karmelitergasse 21, 6020 Innsbruck, Austria, Phone: +43 512 / 25 10 66, Fax: +43 512 / 23 89 71, E-Mail: info@gluckspilze.com) by a clearly statement in written form (i.e. E-Mail, letter via regular mail or fax) about your decision, to cancel the sales contract. Therefor you can use the following sample form or just write an informal letter. To comply with the terms of the withdrawal period, it is sufficient that you send notice of your cancellation of the contract before the expiry of the 14-day period.
If you withdraw from your contract, we must return all payments we received from you including shipping costs promptly, not later then 14 days after we received your letter of withdraw. The payment will be returned on the same way, we received it, unless otherwise agreed with you. In no case we will charge additional fees for the return of your payment.
You are responsible for the costs of the return shipment. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
The right of withdraw is not applicable for contracts
- for delivery of merchandise, that are not prefabricated and for their production and individual selection or propose is appointed by the consumer or which
have clearly been tailored to the customer´s needs
- for delivery of perishable goods- for delivery of sealed goods, that cannot be returned unsealed, because of health and security reasons, if the seal was
broken
- for delivery of goods, that have been mixed with other goods after delivery, by reason of their nature
- for delivery of alcoholic beverages, their price- for delivery of audio or video recordings or computer software, that are sold in a sealed package,
if the seal is broken
- for delivery of newspapers, magazines, journals except for subscription contracts
Download sample cancellation form here:
