Privacy Policy
1. Legal Basis
1.1. The EU-General Data Protection Regulation, the Data Protection Law 2000 and the Data Protection Amendment Act 2018 serve the right to protection of personal data. We process your data exclusively based on the statutory provisions (DSGVO, DSG 2018, TKG 2003).
2. General information
2.1. The person responsible and data protection officer is Gabriel Bene, CEO
Karmelitergasse 21, 6020 Innsbruck, Austria
E-Mail: info@gluckspilze.com
Telephone: +43 512 / 25 10 66
2.2. It is particularly important to us to protect and securely store all personal data that you entrust to us. In this document you will learn more about how we use and process your personal data.
3. Legal base, storage duration and data recipients
3.1. The collected personal data is needed to fulfill your orders. If you do not want to share your personal data with us, you have the option to purchase all offered products and services, without pre ordering at the web shop, directly in our sales room in Innsbruck and pay with cash money. If you choose payment with credit card, debit card, bank transfer, sofort banking, cash on delivery and on open account, we need to process following data: your name, address, delivery address, E-mail address and phone number. If you choose payment with bank transfer or sofort payment, your name and bank account number will be printed on our daily bank statement, this must be stored together with our books and accounting records according to legal storage periods and forwarded to our accountant and tax consultant. Furthermore, we need to forward your address data to our shipping service provider and print it on the shipping label on the outside of the parcel if you want us to ship your order to your place. If you are company with valid VAT registration number and want to purchase according to tax-free intra-community supply regulation, we additional have to forward your VAT registration number to the tax authorities. In any case, your data is only collected, stored and processed to fulfill your order.
3.2. The legal base for procession of your personal data is fulfillment of a contract (in case of online ordering and or delivery to your place and or if you need a personalized invoice), legitimate interests, fulfillment of legal and contractual obligations and your permission (i.e. contact form, newsletter, cookies). If you do not want to provide your data, this may cause different consequences. Please note: An anonymous purchase – without providing any of your data – is of course possible when you pick up the merchandise at our offline-store and pay with cash money!
3.3 We store and process your personal data (name, address, delivery address, e-mail address, phone number and bank data), as far as necessary, during the whole period of our business relations (starting with initiation of business, fulfillment until end of contract) and also after end of business based on legal statutory storage obligations and legal documentation requirements, according to Austrian Commercial Code (Unternehmensgesetzbuch UGB), Federal Fiscal Code (Bundesabgabenordnung BAO), as well as for the duration of a potential legal dispute, and for the period of warranty and guarantee.
3.4 As a part of our web page operation, we task shipping service providers and payment service providers, tax consultants and accountants, software service providers and agencies, which may get access to your personal data, in case that they need to know your personal data for fulfilment of their tasks and services. This companies have committed themselves to work only according to legal data protection laws and regulations. Data processing contracts according to Article 28 DSGVO have been conducted. For more information regarding this, please send an e-mail to: info@gluckspilze.com
3.5 For delivery of merchandise to your address, we must forward your address data (name, address, phone number, e-mail address) to Osterreichische Post Aktiengesellschaft / Austrian Post, Rochusplatz 1, 1030 Vienna, E-Mail: kundenservice@post.at, Phone: +43 577 670.
4. Contact Form
4.1. Your information, including personal data from our contact form, is transmitted to us via our own mail server for processing your request, further processed, and stored with us. This data will not be collected or shared without your consent. Without this data, we cannot process your inquiries.
4.2. The data processing is carried out based on the legal provisions of § 96 Abs 3 TKG as well as Art 6 Abs 1 lit. a (consent) GDPR.
5. Newsletter
5.1. You can subscribe to our newsletter on the website using the double opt-in procedure. After subscribing, you will receive an email asking you to confirm your subscription. Without providing this information, we cannot send you our newsletter. You can unsubscribe from the newsletter by clicking the unsubscribe link at the end of each newsletter.
5.2. We use processors for sending our newsletter. These processors are committed to complying with applicable data protection regulations. A data processing agreement has been concluded in accordance with Art 28 GDPR. For more information about the processors we use, you can inquire at info@gluckspilze.com.
5.3. The data processing is carried out based on the legal provisions of § 96 Abs 3 TKG as well as Art 6 Abs 1 lit a (consent) GDPR.
6. Online shopping6.1 Please not that we use cookies and store your IP data, to make online shopping easier. Furthermore, we need following data: Name, address, e-mail address, phone number, bank data and credit card data, date of birth of the buyer. This data is needed for fulfillment of your order. Without this data we cannot fulfill online orders. If you do not want to give away this data, you have the option to purchase all merchandise and services at our salesroom here in Innsbruck and pay with cash money. 6.2 Your address data, e-mail address and phone number will be forwarded to Osterreichisch Post AG / Austrian Post for the purpose of delivery of your order to the given delivery address. Your address data, e-mail address, phone number, credit card and debit card data, atm / bank card data are forwarded to our payment service provider Wirecard CEE and Cardcomplete if you pay with card, for the purpose of processing your payment. Your address data, e-mail address and bank data will be forwarded to Klarna (sofort payment), if you want to pay with sofort payment for the purpose of processing your payment. Your dada will also be forwarded to our tax consultant and accountant for the purpose of fulfilment of legal and fiscal obligations. This companies have committed themselves to work only according to legal data protection laws and regulations. Data processing contracts according to Article 28 DSGVO have been conducted. For more information regarding this, please send an e-mail to: info@gluckspilze.com6.3. Data procession is done on base of legal regulations according to § 96 section 3 TKG and Article 6 Section 1 lit a DSGVO.
7. Cookies, Cookie Preferences, Tracking and Web Analytics
7.1. General Information
Our website uses cookies and similar technologies. Cookies are small text files that are stored on your device. They are used to ensure the technical operation of the website, enable certain features, analyze website usage, and measure the effectiveness of marketing activities.We distinguish between Strictly Necessary cookies, Functionality cookies, Analytics cookies and Marketing cookies.
Through our cookie banner, you can choose which categories of cookies may be used. Strictly Necessary Cookies are essential for the operation of the website and cannot be disabled.
7.2. Strictly Necessary Cookies
Strictly Necessary Cookies are required to ensure that our website functions properly. These include, in particular, cookies necessary for website navigation, security, login functions, session management, shopping cart functionality, checkout processes, and cookie preference settings.
These cookies are set on the basis of Section 165 (3) of the Austrian Telecommunications Act 2021 (TKG 2021). Where personal data is processed in this context, such processing is based on our legitimate interest pursuant to Article 6(1)(f) GDPR in providing a technically functional, secure, and user-friendly website.
7.3. Functional Cookies
Functional Cookies enable enhanced functionality and personalization, such as saving language preferences, display settings, or other user preferences.
These cookies are only used if you provide your consent.
The legal basis for processing is your consent pursuant to Article 6(1)(a) GDPR and Section 165 (3) TKG 2021.
7.4. Analytics Cookies and Google Analytics 4
Subject to your consent, we use Google Analytics 4 (GA4), a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics helps us understand how visitors interact with our website and enables us to continuously improve our services. In particular, the following information may be processed:
Pages visited
Time spent on pages
Click behaviour
Browser type
Operating system
Technical device information
Approximate geographic location
Interactions with our website
Google Analytics uses cookies and similar technologies to collect and analyse usage data.
Processing is carried out exclusively on the basis of your explicit consent pursuant to Article 6(1)(a) GDPR and Section 165 (3) TKG 2021.
Analytics Cookies will not be activated without your consent.
7.5. Marketing Cookies, Google Ads and Conversion Tracking
Subject to your consent, we use Marketing Cookies and similar technologies, including Google Ads, Google Ads Conversion Tracking and, where applicable, remarketing features.
These technologies enable us to:
Measure the effectiveness of our advertising campaigns,
Analyse user interactions with our website,
Deliver personalised advertising,
Improve the relevance of advertisements shown to users.
These services are provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Processing is carried out exclusively on the basis of your consent pursuant to Article 6(1)(a) GDPR and Section 165 (3) TKG 2021.
Marketing Cookies will not be activated without your consent.
7.6. Google Tag Manager
We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is used for the technical management and deployment of website tags and tracking services. Google Tag Manager itself does not generally set Analytics Cookies or Marketing Cookies and does not process personal data for analytics purposes.
Any analytics or marketing services implemented through Google Tag Manager are activated solely in accordance with your preferences selected via the cookie banner.
7.7. International Data Transfers
When using Google services, personal data may be transferred to Google LLC in the United States.
This may include technical information, cookie identifiers, device information, usage data, and interaction data.
Google is certified under the EU-U.S. Data Privacy Framework. Where personal data is transferred to the United States, such transfer takes place on the basis of the European Commission’s adequacy decision pursuant to Article 45 GDPR or, where required, on the basis of appropriate safeguards pursuant to Article 46 GDPR.
Further information on Google's data processing practices can be found in Google's Privacy Policy.
7.8. Managing and Withdrawing Your Consent
You may change your cookie preferences or withdraw any consent you have previously provided at any time with future effect.
To do so, you can access the cookie settings at any time via the cookie icon displayed on our website or through the “Cookie Settings” link and adjust your preferences accordingly.
The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
Through our consent management platform, you may accept or reject individual cookie categories.
7.9. Cookie Retention Periods
The retention period of cookies depends on their specific purpose and may vary.
Some cookies are stored only for the duration of your visit and are automatically deleted when you close your browser (session cookies). Other cookies remain on your device for a defined period in order to provide certain functionalities or remember your preferences.
Information about the cookie categories we use and their purposes can be found in the cookie settings on our website. Further information about individual services such as Google Analytics or Google Ads can be found in the relevant sections of this Privacy Policy.
8. Consent and Right of Withdrawal
8.1. If your consent is required for the processing of your data, we will only process it after obtaining your explicit consent.
8.2. In principle, we do not process data of minors and are also not authorized to do so. By giving your consent, you confirm that you are at least 14 years old or that you have obtained the consent of your legal guardian.
8.3. You can withdraw your consent at any time by sending an email to the following address:
. In such a case, the data previously stored about you will be anonymized and subsequently used solely for statistical purposes without personal reference. The withdrawal of consent does not affect the legality of the processing carried out based on the consent up to the point of withdrawal.
9. Data Security
9.1. Our Managing Director, Gabriel Bene, implements technical and organizational security measures to protect stored personal data from accidental or intentional manipulation, loss, or destruction, as well as from unauthorized access. Our security measures are continuously improved in line with technological advancements.
10.1. You have the right to request information regarding your personal data from the responsible person, Mark Stüttler, CEO, by telephone at
+43 512 / 25 10 66 or via email at info@gluckspilze.comIf no legal retention obligation exists, you have the right to request the deletion of this data and to object to its processing. Additionally, you have the right to correction of the data, restriction of processing, data portability, and to lodge a complaint with the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna.
10.2. Please contact us regarding your rights at or send a letter to: MRCA Mushroom Research Center Austria GmbH, Attn: Mark Stüttler, Karmelitergasse 21, 6020 Innsbruck, Austria: dsb@dsb.gv.at).